NATURAL SOURCE STORE Complaint

NATURAL SOURCE STORE Complaint

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Wasting money and time for nothing - Sparkle and South Beach Brite


I received the products on Dec 20 afternoon and my initial order was on Dec 8 that means I only have two days for risk-free trial and not 14 days. If I can’t cancel my trial before Dec 22, there will start billing my Credit card on Dec 22 and every 30 days thereafter for $79.95 plus $4.95 S&H for each product-that’s mean they will bill me US$169.80 every 30 days for Sparkle and South Beach Brite. I regret I did not read the fine print before pressing “submit”; I definitely will not try their free trial if I know they will recur charge me. I had been misleading that NSS is offering me free samples; in fact it is only free trial.

This is their trick to help themselves to take money out from you. In order to opt out the plan and not being charge on the products, all returned unopened products must postmarked 15 days from the date that the products originally ship. NSS do not accept any return shipments marked “Return to Sender”. All return items must clearly list the RMA number. The only way to obtain the RMA number is to contact the Customer Care Department @ 954-237-2690. The so call Customer Care number was just answering machine; I can't get hold of any customer care representative. Even the numbers for NSS Executive response team were also answering machines. Starting from Dec 15, I have already made 16 long distance calls to NSS and never have luck to speak to any customer care.

I already contacted my credit card dispute department and faxed them all the supporting documents (emails and copy of complain letters which sent to NSS on Dec 15) indicating I am not able to contact any of the NSS customer care and most likely I am not able to cancel my trial on time. I have cancelled my old CC and my new card (with new number) will also be blocked until my further instruction. Thanks Annie Oakley for your kind concern.

I have been spending days and nights to track Natural Source Store contact information. Thanks those good people who shared their painful experiences. By adding piece by piece I managed to e-mail Jodi@naturalsourcestore.com stating that I am not interest in their products and stopped NSS to enrol me to their automatic Home delivery Plan. I also request the RMA (return merchandise authorization) numbers so that I can mail them back the trial products. Thanks Steve Wilson.

Finally, I got reply e-mail from Michael Morman (mmorman@naturalsourcestore.com) and got the two RMA numbers for returning the two stupid products. I have spent CAD$8.90 postage to return the untouched trial products to Natural Source Store, 4051 SW 47th Ave Suites 101 Davie, Florida 33314 on Dec 21.

Due to my negligence, this unhappy experience had cost me over $50 (and hopeful no more) for getting nothing but stress and pain. What a big Christmas present to myself!


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Comments


AlanCohen says: (8 years ago)
 0
I received a package of Acai that I didn't order, addressed to my business (with my name spelled wrong), and charged to my credit card. I have no idea where they got my card info and address. They don't answer the phone at any of their company numbers. Alan Cohen is the guy that owns the company. But I guess he's just a slime, considering the Google results you see when you search for his companies online. I wouldn't feel this way if I could get through to a human there.



AlanCohen says: (8 years ago)
 0
I received a package of Acai that I didn't order, addressed to my business (with my name spelled wrong), and charged to my credit card. I have no idea where they got my card info and address. They don't answer the phone at any of their company numbers. Alan Cohen is the guy that owns the company. But I guess he's just a slime, considering the Google results you see when you search for his companies online. I wouldn't feel this way if I could get through to a human there.




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